Differences

This shows you the differences between two versions of the page.

--- hd:wishlist [2005/11/06 09:23] – inconsistency of customer status fgm
+++ hd:wishlist [2005/11/06 21:30] – fgm
@@ Line 1: / Line 1: @@
-====== Ideas for 1.0 or minor releases after 1.0 ======
-  * use theme functions to format blocks à la Drupal instead of hand-rolled HTML
-  * there should be a (per-user) setting for the maximum length of HD blocks before paging occurs: lists are currently unlimited
-  * there should be a site-wide setting for these values, acting as a default prior to user settings
-===== Improvements expected in a minor release after 1.0 =====
-  * Determination of customer status is currently inconsistent and distributed: as of 2005/11/06, function _helpdesk_is_customer is not used, and various checks are performed at various places in the code, some being based on the hd_user.uid == hd_user.uidcustomer test, while is_customer is role-based. The hd_user-based test might allow for removal of the customer role altogether, to simplify (?) administration
-===== Improvements already implemented =====
-  * partly done as of 2005/11/01 : display a user's HD-related properties in hook_user('view'):
-    * for [[USER]]s: [[TICKET]]s, [[FOLLOWUP]]s
-    * for [[CUSTOMER]]s: [[CONTRACT]]s and their stats, SLA compliance...
-    * for [[TECH]]s: various stats, notably SLA-related.
-====== Ideas for next major release after 1.0 ======
-===== Settings =====
-  * a HD [[user]] can define whether (s)he wants one of the blocks made available by the module on his pages. A per-user setting could be added to define whether users wanting the blocks want them whether they are empty or not.
-  * a HD [[tech]] could be allowed to define the default behaviour for what happens :
-    * when customers are deleted:
-      * are their users and contracts moved to another customer uid (which one ?) or deleted, or kep orphans ?
-      * are the issues of their users affected ?
-    * when contracts are deleted
-      * are the events bound to them affected, and how ?
-    * when issues are deleted
-      * are followups deleted too, or bound to another issue, or kept orphans ?