hd:tech
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HD Techs
<soap>What it actually means to be a tech</soap>
HD Techs
- encode actual contracts as HD HD Contracts objects
- manage the life of HD Contracts objects
They can either access the query list on site (from the start) or (later) receive notifications from it:
- new HD Ticketss
- new HD Ticket Followupss
- closed HD Ticketss
Notifications can be
- RSS
- later, email
- later, SMS
It is expected that synchronous notifications (email, SMS) will be triggered according to ticket status and/or severity.
HD Techss are also the only ones able to created reverse tickets and followups, that recharge the support HD Contractss instead of charging against them as all other HD Ticketss and HD Ticket Followupss do.
hd/tech.1127599085.txt.gz · Last modified: 2020/11/23 17:23 (external edit)