Differences

This shows you the differences between two versions of the page.

--- hd:tech [2005/09/24 21:58] – (old revision restored) 127.0.0.1
+++ hd:tech [2021/04/14 09:34] (current) – fgm
@@ Line 1: / Line 1: @@
 ===== HD Techs =====
-<soap>{{http://ars.userfriendly.org/cartoons/?id=20030705|What it actually means to be a tech}}</soap>
 HD Techs
-  * process queries submitted by [[USER]]s, possibly prefiltered by [[ATTENDANT]]s. Th
+  * process queries submitted by [[USER]]s, possibly prefiltered by [[ATTENDANT]]s.
   * encode actual contracts as HD [[CONTRACT]] objects
   * manage the life of [[CONTRACT]] objects
 They can either access the query list on site (from the start) or (later) receive notifications from it:
-  * new [[TICKET]]s
+  * new [[TICKET]]
-  * new [[FOLLOWUP]]s
+  * new [[FOLLOWUP]]
-  * closed [[TICKET]]s
+  * closed [[TICKET]]
 Notifications can be
@@ Line 19: / Line 17: @@
 It is expected that synchronous notifications (email, SMS) will be triggered according to ticket status and/or severity.
-[[TECH]]s are also the only ones able to created reverse tickets and followups, that recharge the support [[CONTRACT]]s instead of charging against them as all other [[TICKET]]s and [[FOLLOWUP]]s do.
+Techs are also the only ones able to created reverse tickets and followups, that recharge the support [[CONTRACT]]s instead of charging against them as all other [[TICKET]]s and [[FOLLOWUP]]s do.