hd:tech
Differences
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hd:tech [2005/09/24 21:58] – (old revision restored) 127.0.0.1 | hd:tech [2020/11/23 17:23] – external edit 127.0.0.1 | ||
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===== HD Techs ===== | ===== HD Techs ===== | ||
- | < | ||
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HD Techs | HD Techs | ||
- | * process queries submitted by [[USER]]s, possibly prefiltered by [[ATTENDANT]]s. | + | * process queries submitted by [[USER]]s, possibly prefiltered by [[ATTENDANT]]s. |
* encode actual contracts as HD [[CONTRACT]] objects | * encode actual contracts as HD [[CONTRACT]] objects | ||
* manage the life of [[CONTRACT]] objects | * manage the life of [[CONTRACT]] objects | ||
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It is expected that synchronous notifications (email, SMS) will be triggered according to ticket status and/or severity. | It is expected that synchronous notifications (email, SMS) will be triggered according to ticket status and/or severity. | ||
- | [[TECH]]s | + | Techs are also the only ones able to created reverse tickets and followups, that recharge the support [[CONTRACT]]s instead of charging against them as all other [[TICKET]]s and [[FOLLOWUP]]s do. |
hd/tech.txt · Last modified: 2021/04/14 09:34 by fgm