Differences

This shows you the differences between two versions of the page.

--- hd:tech [2005/09/24 21:58] – (old revision restored) 127.0.0.1
+++ hd:tech [2005/09/25 15:07] – (old revision restored) 127.0.0.1
@@ Line 1: / Line 1: @@
 ===== HD Techs =====
-<soap>{{http://ars.userfriendly.org/cartoons/?id=20030705|What it actually means to be a tech}}</soap>
 HD Techs
   * process queries submitted by [[USER]]s, possibly prefiltered by [[ATTENDANT]]s. Th
@@ Line 19: / Line 17: @@
 It is expected that synchronous notifications (email, SMS) will be triggered according to ticket status and/or severity.
-[[TECH]]s are also the only ones able to created reverse tickets and followups, that recharge the support [[CONTRACT]]s instead of charging against them as all other [[TICKET]]s and [[FOLLOWUP]]s do.
+Techs are also the only ones able to created reverse tickets and followups, that recharge the support [[CONTRACT]]s instead of charging against them as all other [[TICKET]]s and [[FOLLOWUP]]s do.