requirements
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| requirements [2005/09/24 13:33] – (old revision restored) 127.0.0.1 | requirements [2026/08/05 19:36] (current) – removed - external edit (Unknown date) 127.0.0.1 | ||
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| - | ====== Requirements ====== | ||
| - | ===== Entities defined for the module ===== | ||
| - | |||
| - | * a USER is a person experiencing issues and requesting help from the helpdesk | ||
| - | * a CUSTOMER is a person or entity owning a CONTRACT to access the helpdesk | ||
| - | * a TECH is a person working on the helpdesk | ||
| - | * a CONTRACT is the set of terms under which a CUSTOMER has access to the helpdesk, and its current state vector | ||
| - | * a TICKET is the initial entry point for an issue opened by a USER | ||
| - | * a FOLLOWUP represents additional action on a TICKET after it has been created. | ||
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