requirements
Differences
This shows you the differences between two versions of the page.
| Next revision | Previous revision | ||
| requirements [2005/09/24 13:31] – (old revision restored) 127.0.0.1 | requirements [2026/08/05 19:36] (current) – removed - external edit (Unknown date) 127.0.0.1 | ||
|---|---|---|---|
| Line 1: | Line 1: | ||
| - | **** Requirements **** | ||
| - | *** Entities defined for the module *** | ||
| - | |||
| - | * a USER is a person experiencing issues and requesting help from the helpdesk | ||
| - | * a CUSTOMER is a person or entity owning a CONTRACT to access the helpdesk | ||
| - | * a TECH is a person working on the helpdesk | ||
| - | * a CONTRACT is the set of terms under which a CUSTOMER has access to the helpdesk, and its current state vector | ||
| - | * a TICKET is the initial entry point for an issue opened by a USER | ||
| - | * a FOLLOWUP represents additional action on a TICKET after it has been created. | ||
requirements.1127568679.txt.gz · Last modified: (external edit)