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hd:wishlist [2005/10/15 21:29] – (old revision restored) 127.0.0.1hd:wishlist [2020/11/23 17:23] (current) – external edit 127.0.0.1
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   * there should be a (per-user) setting for the maximum length of HD blocks before paging occurs: lists are currently unlimited   * there should be a (per-user) setting for the maximum length of HD blocks before paging occurs: lists are currently unlimited
   * there should be a site-wide setting for these values, acting as a default prior to user settings   * there should be a site-wide setting for these values, acting as a default prior to user settings
-  * display a user's HD-related properties in hook_user('view'):+ 
 + 
 + 
 +===== Improvements expected in a minor release after 1.0 ===== 
 + 
 +  Determination of customer status is currently inconsistent and distributed: as of 2005/11/06, function _helpdesk_is_customer is not used, and various checks are performed at various places in the code, some being based on the hd_user.uid == hd_user.uidcustomer test, while is_customer is role-based. The hd_user-based test might allow for removal of the customer role altogether, to simplify (?) administration 
 +  * In admin/settings/helpdesk, only offer for selection vocabularies that can be appplied to the HD types (from vocabulary_node_types) 
 +  * When 4.7 is released and HD ported to it, include [[dr:validate_settings|settings validation]]. 
 + 
 +===== Improvements already implemented ===== 
 + 
 +  * partly done as of 2005/11/01 : display a user's HD-related properties in hook_user('view'):
     * for [[USER]]s: [[TICKET]]s, [[FOLLOWUP]]s     * for [[USER]]s: [[TICKET]]s, [[FOLLOWUP]]s
     * for [[CUSTOMER]]s: [[CONTRACT]]s and their stats, SLA compliance...     * for [[CUSTOMER]]s: [[CONTRACT]]s and their stats, SLA compliance...
hd/wishlist.1129411791.txt.gz · Last modified: 2020/11/23 17:23 (external edit)