Differences

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--- hd:wishlist [2005/10/03 21:08] – (old revision restored) 127.0.0.1
+++ hd:wishlist [2020/11/23 17:23] (current) – external edit 127.0.0.1
@@ Line 2: / Line 2: @@
   * use theme functions to format blocks à la Drupal instead of hand-rolled HTML
+  * there should be a (per-user) setting for the maximum length of HD blocks before paging occurs: lists are currently unlimited
+  * there should be a site-wide setting for these values, acting as a default prior to user settings
+===== Improvements expected in a minor release after 1.0 =====
+  * Determination of customer status is currently inconsistent and distributed: as of 2005/11/06, function _helpdesk_is_customer is not used, and various checks are performed at various places in the code, some being based on the hd_user.uid == hd_user.uidcustomer test, while is_customer is role-based. The hd_user-based test might allow for removal of the customer role altogether, to simplify (?) administration
+  * In admin/settings/helpdesk, only offer for selection vocabularies that can be appplied to the HD types (from vocabulary_node_types)
+  * When 4.7 is released and HD ported to it, include [[dr:validate_settings|settings validation]].
+===== Improvements already implemented =====
+  * partly done as of 2005/11/01 : display a user's HD-related properties in hook_user('view'):
+    * for [[USER]]s: [[TICKET]]s, [[FOLLOWUP]]s
+    * for [[CUSTOMER]]s: [[CONTRACT]]s and their stats, SLA compliance...
+    * for [[TECH]]s: various stats, notably SLA-related.
 ====== Ideas for next major release after 1.0 ======
-  * Settings: a HD [[user]] can define whether (s)he wants one of the blocks made available by the module on his pages. A per-user setting could be added to define whether users wanting the blocks want them whether they are empty or not.
+===== Settings =====
+  * a HD [[user]] can define whether (s)he wants one of the blocks made available by the module on his pages. A per-user setting could be added to define whether users wanting the blocks want them whether they are empty or not.
+  * a HD [[tech]] could be allowed to define the default behaviour for what happens :
+    * when customers are deleted:
+      * are their users and contracts moved to another customer uid (which one ?) or deleted, or kep orphans ?
+      * are the issues of their users affected ?
+    * when contracts are deleted
+      * are the events bound to them affected, and how ?
+    * when issues are deleted
+      * are followups deleted too, or bound to another issue, or kept orphans ?