hd:user
Differences
This shows you the differences between two versions of the page.
| hd:user [2005/09/24 15:27] – (old revision restored) 127.0.0.1 | hd:user [2020/11/23 17:23] (current) – external edit 127.0.0.1 | ||
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| - | The HD:USER is the basic user of the HD module. | + | The [[USER]] is the basic user of the HD module. |
| - | He is the one assigned tickets for the issues for which he is requesting help from the helpdesk, and can issue followups | + | He is the one assigned tickets for the issues for which he is requesting help from the helpdesk, and can issue [[FOLLOWUP]]s |
| - | He is is bound to a [[HD:CUSTOMER]], who is the one actually managing the support contracts. Of course, any many cases, a user will also be a customer, so the roles and permissions will be combined. | + | He is is bound to a [[CUSTOMER]], |
| Depending on setup, users may or may not be allowed to create their own tickets. For corporate-type support, tickets will typically be created by the person registered as customer, who will create the tickets on their behalf. | Depending on setup, users may or may not be allowed to create their own tickets. For corporate-type support, tickets will typically be created by the person registered as customer, who will create the tickets on their behalf. | ||
hd/user.1127575626.txt.gz · Last modified: 2020/11/23 17:23 (external edit)