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hd:requirements [2005/10/05 06:38] – (old revision restored) 127.0.0.1hd:requirements [2020/11/23 17:23] (current) – external edit 127.0.0.1
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 The helpdesk module will be noted "HD" for ease of writing. The helpdesk module will be noted "HD" for ease of writing.
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     * On the one hand, in many regards, they are to [[TICKET]]s what comments are to usual nodes on drupal     * On the one hand, in many regards, they are to [[TICKET]]s what comments are to usual nodes on drupal
     * On the other hand, there seems to be a trend amongst drupal developers (except the first of them :-() to move away from the current separate implementation of nodes and comments and towards a unified node implementation.     * On the other hand, there seems to be a trend amongst drupal developers (except the first of them :-() to move away from the current separate implementation of nodes and comments and towards a unified node implementation.
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 +  * User deletion in drupal involved removing the user's nodes, in our case [[TICKET]]s, [[FOLLOWUP]]s and, for [[CUSTOMER]]s, [[CONTRACT]]s. Is this acceptable behaviour ?
  
   * How will this assist with customer billing and record keeping?   * How will this assist with customer billing and record keeping?
hd/requirements.1128494335.txt.gz · Last modified: 2020/11/23 17:23 (external edit)