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--- hd:requirements [2005/10/04 21:02] – (old revision restored) 127.0.0.1
+++ hd:requirements [2020/11/23 17:23] (current) – external edit 127.0.0.1
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 The helpdesk module will be noted "HD" for ease of writing.
 ===== Nagging questions =====
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     * On the one hand, in many regards, they are to [[TICKET]]s what comments are to usual nodes on drupal
     * On the other hand, there seems to be a trend amongst drupal developers (except the first of them :-() to move away from the current separate implementation of nodes and comments and towards a unified node implementation.
+  * User deletion in drupal involved removing the user's nodes, in our case [[TICKET]]s, [[FOLLOWUP]]s and, for [[CUSTOMER]]s, [[CONTRACT]]s. Is this acceptable behaviour ?
   * How will this assist with customer billing and record keeping?
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     * How can invoices be generated?
+Here is how I see it:
+  * credits and payments are created as tickets and followups with negative billed values, meaning their duration, when substracted from the running credit total, actually adds to it, extending the contract.
+  * tickets have a txnid linking back to a transaction in the ecommerce module, where all the financial part of billing is done. Of course, if using another ecommerce module, the txnid can be used to store a transaction id in this other module
+  * invoices are generated by the ecommerce module
+  * hours spent (or number of issues) are simply calculated per-contract by adding the duration entered for every followup bound to the contract